Who Should Attend:
Professionals and their leaders-including systems analysts, engineers, financial professionals, I.T. professionals, human resource advisors, public affairs advisors, etc.-anyone whose role it is to deliver their expertise to organizations.
Workshop Outcomes:
-
how to better view themselves as a true consultant / partner
how to use a five stage process for delivering their expertise
-
how to clarify expectations and roles with managers/clients.
-
how to ask effective questions to get at the underlying need.
-
how to sort out complex situations quickly & say no with options.
-
how to present/sell recommendations to increase commitment.
-
how to gain commitment of others to action.
-
how to effectively wrap up a project and receieve feedback
| 
Complete Brochure |
Powerful Professionals Consulting Skills Workshop
Typical 2 Day Workshop Outline
with the Powerful Feedback Client Service Survey
| Day One |
|
Day Two
|
8:00 Opening
setting expectations for the day
changing role of the professional
overview of the expertise delivery model
issues & concerns
8:30 A Stimulating Simulation
thought-provoking exercise
impact of consulting process
9:30 The Expertise Delivery Process
overview of the five stage Expertise Delivery model
10:00 Exploring the Need
the dynamics of a first meeting with a client
how to get at the underlying need
exploring the need practice session
12:00 Lunch
|
|
8:00 Powerful Feedback Action Planning
perspective management
why and how to plan
personal action planning
group action planning
9:45 Being Strategic as a Professional
how to look at your role strategically
getting leverage on your expertise
how to say no to low value work
11:00 Recommending Change
the Grand Canyon skill gap
a professional selling model
presenting features and benefits
dealing with client reservations/resistance/conflict
12:00 Lunch
|
1:00 Clarifying Expectations & Commitments
why clarify expectations?
what and how to clarify
on-job simulation
2:45 Gathering Information
importance of the skill of sorting out complex situations
simulation
questioning skills strategies
4:15 Client/Customer Service Feedback Report
why feedback?
overview of Powerful Feedback Report
personal time with the Report
4:45 Day One Wrap-Up
look ahead to Profile action planning
evening assignment
|
|
1:00 Skill Building Practice Sessions
on-job simulations
coaching
3:00 Selected Options:
leading change / seeing change as opportunity
mapping complex stakeholder systems
career growth as a professional
4:00 Taking Stock/Closing
in general
closing this workshop
4:45 Application/Integration Session
personal applications
group follow-through applications
|
Pre Workshop Learner Preparation
Ψ Web-based Powerful Feedback customer/client service survey (www.Powerfulfeedback.com) is started about five weeks before workshop. Each participant completes own assessment, then requests clients and others to complete theirs. (Confidentiality assured.)
Ψ Pre-reading from Powerful Professionals.
Ψ Meeting with supervisor about the workshop, expectations and outcomes.
Follow-through
Ψ Discussion with supervisor or manager and additional improvement application planning.
Ψ Access to the book Powerful Professionalsa desktop reference full of practical models and checklists.
Ψ Access to the Internet Desktop Workshop with dozens of continuous learning and application tools all hypertext linked together for ease of access. Consulting helpjust in the click of time!
rev 3.2
|
|